Refund & Cancellation Policy

1. Scope of this policy

This policy applies to all design services we provide, including: space planning, residential and commercial interior design, exterior and façade design, landscape design, 3D visualisation, materials and furniture schedules, shop drawings, and site supervision.

2. When is execution considered to have begun?

Execution is considered to have begun on the earliest of the following:

• Carrying out the site visit or the measured survey.
• Holding the needs-analysis and space-programming session.
• Actually starting work on any deliverable within the contracted package.
• Assigning the project team and reserving schedule capacity at your request.

3. Cancellation before execution begins

If you wish to cancel after signing the contract but before execution has begun in any of the forms above, the advance payment is refunded less an administrative fee not exceeding 10% of its value, covering contracting, mobilisation and schedule reservation. The refund is processed within a maximum of fourteen working days through the original payment method.

4. Cancellation after execution begins

After execution has begun, amounts paid are non-refundable. Dues are calculated against the stages actually completed up to the date of written cancellation notice, as follows:

• If the amount paid is less than the value of work completed: the client settles the difference.
• If the amount paid exceeds the value of work completed: the surplus is refunded within a maximum of fourteen working days.
• A copy of the deliverables produced up to the cancellation date is handed to the client once all dues are settled.

5. Revision rounds and variation orders

Each package includes a defined number of revision rounds set out in the contract. Exhausting those rounds, or a change of personal taste after a stage has been approved, is not grounds for a refund. Fundamental changes or additional services after stage approval are priced as a separate variation order, agreed in writing before execution.

6. Client delay and project suspension

If the client becomes unresponsive or delays stage approvals for more than sixty days without notified cause, the project is treated as suspended and its deliverables are retained for twelve months. Such suspension does not give rise to any refund. The project may be reactivated within that period subject to schedule review and the prices in force at the time of resumption.

7. Cases where we do refund

In the interest of fairness and transparency, we undertake to refund amounts paid for the unperformed portion in the following cases:

• Our failure to deliver the agreed deliverables without legitimate cause.
• A material overrun of the contracted schedule attributable solely to us.
• Cancellation of the project by us for any reason on our side.

8. What this policy does not cover

• Construction costs — materials, labour and contracting — which are governed by your contracts with suppliers and contractors and their own policies.
• Furniture, furnishings and accessories purchased from third parties, which are subject to the seller's return policy.
• Government fees and permits paid to the competent authorities.

9. How to submit a request

Cancellation or refund requests are submitted in writing to the official email address shown on the Contact page, stating the client name, contract number and reason. We undertake to respond within five working days of receipt.

10. Dispute resolution

We always seek to resolve any disagreement amicably through direct dialogue. Where that is not possible, the matter is subject to the laws in force in the Kingdom of Saudi Arabia, and the competent judicial authorities in Riyadh have jurisdiction.

This policy forms an integral part of the Terms of Use and of the service agreement concluded between us.